Vicky Robertson

I bought a brand new ram 2500 from Winterhaven Dodge Chrysler ram about three months ago. The day after I took it home, the truck broke down. I brought it back to them. They couldn’t really figure out what it was. It turned out to be a star case which is when they have to deal directly with RAM to fix the issue. The truck was in the shop for about three months they stuck with it. They did get it running perfectly. It turned out to be a defective fuel pump. They gave me a loaner car in the meantime did not charge me a penny I can’t blame them for selling me the truck because they did not make it. However, they stuck with it until it was fixed. No complaints toward the dealership themselves young lady named Vicky in the service department was a lot of help.

Great service staff! Very friendly & professional!! Vicky was amazing!

Vicky Robertson is the best customer service agent there is!!!

I love this dealership compared to the few I have been to within the general area. I’d recommend this dealership for all your needs. Vicky herself that’s ahead of the service dept she’s amazing and always contacts you with any updates, call backs and helps with anything you need within her range..

I recently brought my vehicle in for scheduled service maintenance and was greeted by my service advisor, Vicky. Throughout the entire process, Vicky demonstrated exceptional professionalism and assistance. The waiting area was well-maintained and clean. I was pleased to find that the service was completed in just over an hour. I highly recommend Dodge Chrysler Jeep Ram Fiat of Winter Haven for your automotive service needs. Their commitment to customer satisfaction and quality service is commendable.

I took my Ram truck in for service and a recall and Vicky handled everything very professionally and was very nice